Yes, completely normal. Once your tracking
number is generated, it can take 24 to 72 hours
for the first scan to appear in the system.
This happens because your order goes through
our quality check and packaging process before
being handed to the carrier. During this time,
the tracking code exists but hasn't been
physically scanned yet.
If your tracking shows no updates after
72 hours, contact us immediately:
info@betinababyandkids.com

Our standard delivery time is 6–8 business
days after your order ships — this is shown
at checkout.
Due to high demand and international shipping
volume, some orders may take between 10–15
business days in exceptional cases. This is
not common, but we want to be fully transparent
so there are no surprises.
You'll receive email updates at every step,
and you can track your order in real time
on this page.
If your order exceeds 15 business days
from the ship date, contact us immediately
and we'll resolve it:
info@betinababyandkids.com

Nothing — this is a completely normal part
of international shipping and requires
no action from you.
Customs clearance typically takes 1 to 5
business days. During this time, your tracking
may show no updates — this doesn't mean
anything is wrong.
Your order will continue moving automatically
once it clears customs. We've never had
an order permanently held at customs.
If you're concerned, contact us and we'll
check the status for you:
info@betinababyandkids.com

The charge on your bank statement
appears as "BETINA BABY & KIDS."
Before contacting your bank, please check:
→ Your order confirmation email from us
→ Your order number begins with #
→ The amount matches your order total

If you still don't recognize the charge,
contact us directly — we'll send you
full transaction details within 24 hours:
info@betinababyandkids.com

Please reach out to us BEFORE opening
a dispute with your bank. We resolve
all issues quickly and without hassle.

If your estimated delivery date has passed
and your order hasn't arrived yet:

1. Check your tracking — if it shows
"Out for Delivery" or "Delivered,"
check with neighbors or your building's mail area.

2. If tracking shows no movement for more than 5 business days, contact us immediately — we'll open an investigation with the carrier within 24 hours.

3. If your order exceeds 15 business days from the ship date, we'll either reship your order or issue a full refund. No questions asked.

Contact us: info@betinababyandkids.com

All items in your order are shipped together
in a single package.

If you received fewer items than ordered,
this may be a packing error on our end.
Take a photo of what you received and
contact us within 48 hours of delivery:
info@betinababyandkids.com

We'll send the missing items immediately
at no additional cost to you.

Absolutely. You have 30 days from delivery
to request a free exchange — no questions asked.

To start your exchange:
→ Email us at info@betinababyandkids.com

→ Include your order number and the size
you need

We'll process your exchange as soon as
we receive your return. Exchange shipping
is completely free.

We're so sorry this happened.

Take a photo of the damaged item and
contact us within 48 hours of delivery:
info@betinababyandkids.com

We'll send a replacement immediately
at no cost to you — no need to return
the damaged item.